This work was presented at HAIDM 2015. The 2015 workshop on Human-Agent Interaction Design and Models was co-organised by SmartSociety.
Abstract: Interactive agent-based systems are becoming increasingly ubiquitous in our everyday lives, helping people in many domains including healthcare, transportation, and energy. As such, there is a need to investigate how humans and agents interact with each other to maximize the benefit that such systems can offer. In this paper, we present a field study that lasted for six weeks, in which 12 different households were required to interact on a daily basis with an agent-based system in order to manage their electricity pricing scheme. The main goal of this study was to explore long term interactions between human users and an agent to understand how people’s trust towards an agent may change over time, and consequently affect their autonomy and interaction preferences. Our results suggest that flexible autonomy shows promise for sustaining users’ trust and engagement with an agent, despite its occasional mistakes.
Keywords: Human-Agent Interaction, Autonomous Agents, Flexible Autonomy, Energy.
Citation: Alper Alan, Enrico Costanza, Sarvapali Ramchurn, Joel Fischer, Tom Rodden and Nicholas Jennings. Evaluating Human-Agent Interaction in the Wild.